About Tanuki

 
Tanukishop.com has been helping to shop at the largest Japanese marketplaces such as Rakuten, Yahoo Auctions and Yahoo Shopping for over 10 years.
 
Shopping with Tanukishop is easy and enjoyable! You can bid on thousands of items directly from live auctions, we will ensure you are taken care of every step of the way: from bidding to receiving the goods.
Japan is closer with Tanuki Shop!
 
Why choose us?
 
Customer support
 
Customer satisfaction is the key to our growth and success, so we take this seriously by providing support service managed by experienced staff to ensure you are taken care of every step of the way when purchasing with Tanukishop.
 
Global shipping network
 
A variety of delivery methods allows customers to choose the most appropriate option. The Tanukishop team helps to develop a personalized logistics solution that suits the needs of each customer.
 
Additional services
 
Repackaging for better safety of your purchases
Checking the goods for performance
Consolidation of several parcels into one, allowing you to save money on delivery.
Detailed photos of the contents of the parcel

CONTACTS  

Company Name Onteco Co., Ltd.
Department Tanuki Shop International Sales
Address 638 Shiraishi, Kosugi, Imizu-shi, Toyama, 939-0304, Japan
TEL +81-766-50-8767
FAX +81-766-50-8768
EMAIL sales@tanukishop.com
Working Hours Online: 24/7, 365 days per year
Customer Support Center:
Monday-Saturday 9:00-18:00 (Japan time)

(closed on Sunday and National holidays)
 

Company Profile                                  日本語のページへ

Legal Name: Onteco Co., Ltd.
Address Head Office: 3-5-22, Hachiman-cho, Imizu, Toyama, 934-0025, Japan Branch Office: 638 Shiraishi, Kosugi, Imizu-shi, Toyama, 939-0304, Japan
TEL +81-766-50-8767
FAX +81-766-50-8768
EMAIL sales@onteco.jp
Establishment: 2012/07/12
Capital 5,000,000 JPY
Business Licence 501250000213
Business Activity Logistics Services, International trade, Exports of Goods from Japan
 

Tanuki Shop Profile

Comissions

Tanuki Shop Commission: 

Online shopping: 500 yen (per item)

Yahoo auction: 1000 yen (per item)
 

Consumption tax(10%): actual cost
Domestic Shipping Charges: actual cost

 

Overseas delivery fees:
EMS (http://www.post.japanpost.jp/int/charge/list/ems_all.html)
Airmail SAL Shipping service (http://www.post.japanpost.jp/int/charge/list/index.html)
Small packages (http://www.post.japanpost.jp/int/charge/list/normal1.html)

 

Bank transfer fees: actual cost
Other optional services fees:
Strict packing fee (on request)
Photo service of goods (on request)

Shipping Restrictions Weight limit is 30kg. Since limit may differ from country to country, contact us for details. 
Japan domestic sales, transfer and shipping are not accepted.
Payments Paypal, Credit Card, Bank Transfer
Refunds Policy

Successful bid commodity in the auction, does not respond to the returned goods. Delivery of store purchases is the unlikely event was ordered out of the goods and defective goods, exchange or have a responsibility, I will repay. Order outside of goods, defective products, or returns by the circumstances of the customer other than transportation developing of the accident, the mailing cost of replacement (round trip), the transfer fee at the time of cash-on-delivery charge and refund, will be borne by the customer.

Cancellation Policy It is not possible to respond to the cancellation of the auction after the bidding. In the case of shopping orders at the store, you can cancel if it is before the order processing is determined.
Data Privacy For personal information that has been provided with the dealings from our customers, customer without permission, also as long as there is no request for disclosure from public authorities in accordance with laws and regulations, sold without permission to others, never lending.