User Agreement and Terms of Service

USER AGREEMENT
This User Agreement (hereinafter referred to as the “Agreement”) is published at:
https://www.tanukishop.com/en/user_agreement
and is binding upon all users of the website and services provided by ONTECO Co., Ltd., a Japanese corporation duly registered under the laws of Japan, with its registered address at:
139-23 Horioka Furumyozin, Imizu City, Toyama Prefecture, 933-0224, Japan.
The terms “you,” “your,” and similar pronouns refer to any user of the website and services offered by ONTECO Co., Ltd.
The term “Parties” refers collectively to ONTECO Co., Ltd. and the User; “Party” refers to either one individually.
Please read this Agreement carefully before using the website or any of the services.

1. DEFINITIONS
1.1. Website – the web platform located at https://tanukishop.com, owned and operated by ONTECO Co., Ltd.
1.2. ONTECO Co., Ltd. – the Japanese corporation identified in the preamble above.
1.3. User – a legally competent natural person (aged 18 or older) or legal entity using the Website and Services under the terms of this Agreement.
1.4. Services – intermediary services related to the purchase and delivery of goods from Japan.
1.5. Goods – consumer products listed on Japanese online marketplaces.
1.6. Seller – Yahoo Shopping, Yahoo Auctions, Rakuten, Amazon Japan, and other integrated e-commerce platforms accessible via the Website.
1.7. Shipping Carrier – postal, courier, or other logistics provider selected by the User on the Website.
1.8. Delivery – the handover of Goods to the Shipping Carrier for shipment to the User.
1.9. Order – one or more Goods selected by the User for purchase through the Website.
1.10. Product Listing – information about a product displayed on a marketplace (including description, photos, price, seller details, etc.).

2. SUBJECT OF THE AGREEMENT
2.1. ONTECO Co., Ltd. provides the User with intermediary Services, including sourcing, purchasing, and arranging delivery of Goods from Japanese online marketplaces, acting on the User’s behalf and at the User’s expense.
2.2. ONTECO Co., Ltd. is not the Seller of the Goods and does not participate in the sales contract between the User and the Seller.
2.3. The Company’s liability is strictly limited to the proper performance of its intermediary functions: accurate order placement, payment to the Seller on the User’s behalf, and timely handover of the Goods to the Shipping Carrier.

3. LIABILITY OF THE PARTIES
3.1. The Company shall not be liable for:
– the quality, authenticity, or conformity of Goods with their description;
– actions or omissions of Sellers or Shipping Carriers;
– processing times imposed by the Seller;
– damage, loss, or delay of Goods after they have been handed over to the Shipping Carrier.
3.2. The User acknowledges having reviewed the terms and policies of Yahoo Shopping, Yahoo Auctions, Rakuten, Amazon Japan, and other integrated platforms, and agrees not to hold the Company liable for any consequences arising from those platforms’ rules.
Links to the current terms of these marketplaces are available on the Website.

4. REGISTRATION AND ACCOUNT
4.1. Access to the Services is granted only after registration.
4.2. During registration, the User must provide a valid email address and create a secure password.
4.3. Providing false or misleading information entitles the Company to suspend or terminate the User’s account.
4.4. The User bears full responsibility for all activities performed under their account.
4.5. Sharing login credentials with third parties is prohibited. Any costs resulting from such violation shall be borne by the User.
4.6. Services are not provided to minors without the consent of a legal guardian.

5. PACKAGING AND INSPECTION SERVICES (FOR FRAGILE ITEMS)
5.1. Many Goods (e.g., ceramics, glassware, electronics, collectibles, watches) require special handling during international shipping.
5.2. The Company offers optional paid services:
– inspection of the package upon receipt from the Seller;
– photographic documentation of contents;
– professional repackaging using protective materials (bubble wrap, foam inserts, rigid boxes).
5.3. If the User declines these additional services, they:
– acknowledge understanding the risks associated with shipping fragile items;
– assume full responsibility for the condition of the Goods during transit;
– expressly release ONTECO Co., Ltd. from any claims related to damage, breakage, or malfunction caused by inadequate original packaging or standard shipping conditions.
5.4. Basic packaging (standard mailer or box) is always applied but does not guarantee protection for fragile items.

6. ORDER PLACEMENT AND FULFILLMENT
6.1. Orders are placed via the Website form, requiring the User’s full name, email, phone number, and complete delivery address.
6.2. Purchase is executed only if the Goods are available from the Seller.
6.3. If the Goods are unavailable, the Order is canceled, and the User is notified via email or personal account.
6.4. Should the Seller fail to fulfill their obligations, the Company will make reasonable efforts to refund the payment but does not guarantee a refund.
6.5. The Company reserves the right to open packages to inspect for prohibited items (e.g., weapons, lithium batteries, counterfeit goods). If such items are found, shipment is canceled, the User is notified, and the product cost is refunded minus the service fee.
6.6. Multiple items may be consolidated into a single shipment.
6.7. If the selected shipping method becomes unavailable, the Company will propose an alternative option.

7. STORAGE
7.1. Free storage is provided for 14 calendar days from the date the Goods arrive at the Company’s warehouse.
7.2. After 14 days, a storage fee of 100 JPY per item per day applies.
7.3. Goods not collected within 120 days are deemed abandoned and will be disposed of without compensation.

8. DELIVERY
8.1. Delivery is arranged through the Shipping Carrier selected by the User.
8.2. Delivery timelines and conditions are determined solely by the Carrier and destination.
8.3. The Company does not guarantee the availability of alternative carriers.
8.4. Shipping and ancillary service fees are calculated separately and published in the [Price List].
8.5. From the moment Goods are handed over to the Shipping Carrier, the Company assumes no liability for their condition, safety, or delivery schedule.

9. RETURNS
9.1. Returns are permitted only if explicitly allowed by the Seller.
9.2. Return shipping costs are borne by the User.
9.3. If the Seller refuses a return, the Company will not reimburse the purchase price.
9.4. Refunds, if any, are issued exclusively by the Seller.
9.5. The Company’s service fee is non-refundable, as it covers actual intermediary services rendered.
9.6. By placing an Order, the User confirms awareness and acceptance of the return policy.

10. PAYMENT
10.1. Payments are processed via methods indicated on the Website.
10.2. The User is responsible for any bank or payment processing fees.
10.3. ONTECO Co., Ltd. charges a service commission as specified in the [Price List].
10.4. Chargebacks are prohibited until the pre-trial dispute resolution process has been exhausted.

11. RIGHTS AND OBLIGATIONS OF THE PARTIES
11.1. The User is entitled to:
– select Goods, Sellers, and Shipping Carriers;
– receive updates on Order status.
11.2. The User undertakes to:
– provide accurate and truthful information;
– pay all amounts due in full;
– independently review the terms of the relevant marketplaces;
– refrain from using Goods for commercial purposes unless otherwise agreed;
– comply with applicable laws and Website rules.
11.3. The Company reserves the right to:
– refuse Services without stating a reason;
– cancel an Order if fraud is suspected;
– modify Service fees with 7 days’ prior notice.
11.4. The Company undertakes to:
– provide Services in accordance with this Agreement;
– keep the User informed of Order status.

12. LIMITATION OF LIABILITY
12.1. Services are provided “as is.”
12.2. The Company’s total liability is limited to the amount of the service fee paid by the User.
12.3. Force majeure events (e.g., natural disasters, war, government actions) relieve both Parties of liability.

13. DISPUTE RESOLUTION
13.1. All disputes shall first be resolved through amicable negotiation.
13.2. If no agreement is reached, the dispute shall be submitted to the Toyama District Court, Japan.
13.3. The User agrees not to initiate chargebacks until the pre-trial resolution process is completed.

14. TERM
14.1. This Agreement enters into force upon publication on the Website and remains in effect indefinitely.

15. FINAL PROVISIONS
15.1. This Agreement is governed by the laws of Japan. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
15.2. The User may not assign their rights under this Agreement without the Company’s prior written consent.
15.3. If any provision is held invalid, the remainder of the Agreement remains in full force.
15.4. This Agreement, including any supplementary terms for specific Services, constitutes the entire understanding between the Parties.